本文刊於 the Flame, The Magazine of Claremont Graduate University (Spring, 2007)
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Diana Chen received her MBA from the Drucker
School in 1996. She is chairperson of the board and
CEO of TAIPEI 101, the world’s tallest skyscraper,
located in Taiwan.
The Flame: Diana, what is your management
policy?
Chen: I believe “human management” is the
core of good management because it deals with
real people. A good business leader should have
a long-term, consistent policy to invest in human
resources—that means entrusting employees
with due responsibility, encouraging them to
grow and be creative, and allowing them to
make mistakes.
The Flame: What do you do in a typical day?
Chen: I get up at around five o’clock in the
morning and leave for work at seven. I take
advantage of the commuting time to read local
and international news. I often have a number
of meetings with management teams to discuss
and analyze the company’s pros and cons. We
also collect a large amount of industry
information to facilitate the process of decision making.
I spend lots of time communicating
with colleagues and listening to their
suggestions. In fact, there is no division between
working hours and after-work time for me. I am
thinking about work all the time. That’s because
I enjoy what I am doing and am very passionate
about my job.
The Flame: How did Claremont Graduate
University prepare you for such an important
career?
Chen: At the university, I enjoyed reading
biographies of famous people. I learned from
their experience and wisdom. In addition, the
university taught me independence, autonomy,
respect, tolerance, and teamwork. These values
continue to assist me in my current job.
The Flame: Any other insights you’d like
to share?
Chen: I believe that opportunity waits for those
who come prepared. Therefore, I live every
day to the fullest.
CLAREMONT GRADUATE UNIVERSITY
